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FAQ
Frequently Ask Questions
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
Delivery charges depend on your location and the weight of your order. For customers within Nigeria, a standard delivery fee applies, while rates for other locations may vary. You’ll see the exact delivery cost during checkout.
How long will delivery take?
Delivery times vary by location. Typically, orders within major cities in Nigeria are delivered within 3-7 business days, while rural areas may take up to 7-10 business days. You’ll receive a tracking number to follow your order status.
What exactly happens after ordering?
After placing your order, you’ll receive an order confirmation email with all the details. Our team will then process your order, pack your items, and send a dispatch email with tracking information once it’s on the way.
Do I receive an invoice for my order?
Yes, an invoice is sent to your email once your order is confirmed. You can also access it in your account on our website for easy reference.
PAYMENT INFORMATION
We offer Payment on Delivery (POD) for select locations. This means you can pay when your order arrives, providing added convenience and peace of mind. And might be subject to change in the nearest future.
The wishlist feature allows you to save products you’re interested in for future purchases. Simply add items to your wishlist, and you can easily view or purchase them later.
If your order arrives damaged or incorrect, please contact our customer service team within 48 hours. We’ll arrange for a return and replacement, or provide a refund if needed.
Orders can be modified or canceled if they have not yet been processed for shipping. Contact our support team as soon as possible to request changes or cancellation.
Package tracking lets you monitor the delivery status of your order. After dispatch, you’ll receive a tracking number, which you can use on our website or the courier’s platform to follow your package’s journey.
