At Oneshop Supplement, we value our customers and are committed to ensuring a positive shopping experience. However, we understand that disputes may arise from time to time. This Dispute Resolution Policy outlines how we handle disputes to ensure a fair, efficient, and transparent process for all parties involved.

1. Purpose

This policy is designed to provide a structured process for resolving disputes related to products, services, billing, or any other matters that may arise between Oneshop Supplement and its customers.

2. Scope

This policy applies to all customers of Oneshop Supplement who have made purchases through our online store and have concerns or disputes regarding their orders, products, or transactions.

3. Initial Resolution Process

We encourage customers to first reach out to our customer service team to address any issues. Our team can be contacted via:

• Email: support@oneshopsupplement.com
• Phone: +2349064177269

We are committed to responding to all inquiries within 48 business hours. Most disputes are resolved quickly through direct communication.

4. Dispute Submission

If the issue cannot be resolved through our initial resolution process, customers may formally submit a dispute. To do so, please provide the following:

• Full name and contact information
• Order number and relevant details
• A clear description of the issue or dispute
• Any supporting documents (e.g., order confirmation, product images)

Submit your dispute via email to dispute@oneshopsupplement.com. Once submitted, you will receive an acknowledgment within 2 business days.

5. Resolution Timeframe

Oneshop Supplement aims to resolve all disputes within 10 business days from the date the dispute is submitted. Depending on the complexity of the issue, we may request additional information or extend this timeframe, with notice provided to the customer.

6. Possible Outcomes

Upon reviewing the dispute, Oneshop Supplement may offer the following resolutions:

• Refund or Exchange: If the product is defective, damaged, or does not meet the advertised specifications.
• Store Credit: If the customer prefers to receive credit towards future purchases.
• Rejection of Claim: If the dispute does not meet the criteria for compensation (e.g., the issue was caused by customer mishandling).

All decisions will be communicated in writing, and customers are encouraged to ask for clarification if needed.

7. Third-Party Mediation

If a dispute cannot be resolved directly with Oneshop Supplement, either party may seek third-party mediation. We recommend using neutral mediation services as an alternative to legal action, which may be more time-consuming and costly.

8. Governing Law

This Dispute Resolution Policy is governed by the laws of Nigeria/Lagos, and any unresolved disputes shall be subject to the jurisdiction of the courts of Nigeria/Lagos.

9. Changes to the Policy

Oneshop Supplement reserves the right to modify this Dispute Resolution Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

10. Contact Information

If you have any questions regarding this Dispute Resolution Policy, please contact us at:

• Email: support@oneshopsupplement.com
• Phone: +2349064177269

We are committed to working with you in a fair and transparent manner to resolve any disputes.

Thank you for shopping with Oneshop Supplement!