At Oneshop Supplement, we aim to deliver your products quickly and efficiently to all regions in Nigeria. This Shipping Rates & Policies document provides detailed information about our shipping methods, rates, and delivery times to ensure a smooth shopping experience.

1. Shipping Methods

We offer several shipping options within Nigeria to meet your needs. Available shipping methods include:

• Standard Shipping

Orders are processed and shipped Monday through Friday, excluding public holidays.

2. Shipping Rates

Shipping rates are calculated based on your order total, destination, and selected shipping method. Below is a general overview of our shipping rates:

• Standard Shipping (3-5 business days): Check shipping rate.
• Free Shipping: Available for orders over ₦100,000 within Lagos.

Please note that shipping rates may vary based on promotions or special offers.

3. Processing Time

Orders are processed within 1-2 business days. Orders placed after 12:00 PM or on weekends and public holidays will be processed on the next business day.

Once your order is processed, you will receive a confirmation email with tracking information.

4. Shipping Destinations

We currently ship to the following states in Nigeria:

• Abia
• Abuja
• Adamawa
• Akwa Ibom
• Bauchi
• Bayelsa
• Benue
• Borno
• Cross River
• Delta
• Ebonyi
• Edo
• Ekiti
• Enugu
• Imo
• Kaduna
• Kano
• Katsina
• Nasarawa
• Ogun
• Ondo
• Osun
• Oyo
• Plateau
• Rivers
• Sokoto
• Lagos

If your state is not listed, please contact our customer service for more information.

5. Free Shipping Eligibility

Orders over ₦100,000 (before tax and after discounts) qualify for free standard shipping within Lagos.

6. Tracking Your Order

Once your order has been shipped, we will provide a tracking number via email. You can track your shipment through the carrier’s website or through the order tracking section on our website.

7. Delivery Times

Estimated delivery times are as follows:

• Standard Shipping: 3-5 business days
• Expedited Shipping: 1-2 business days

Delivery times may vary depending on factors such as weather conditions, holidays, or carrier delays. Please allow extra time for deliveries during peak periods (e.g., holiday seasons).

8. Undelivered Packages

If your package is undeliverable due to an incorrect shipping address provided during checkout, or if it is returned to us by the carrier, we will notify you and provide options to reship the order. Reshipping fees may apply.

9. Lost or Damaged Packages

In the event that your order is lost or damaged during shipment, please contact our customer service team within 7 days of the expected delivery date for assistance. We will work with the carrier to resolve the issue and provide a replacement or refund as needed.

10. Order Changes and Cancellations

If you need to make changes to your order (e.g., shipping address or product details) or wish to cancel your order, please contact us within 12 hours of placing the order. Once your order has been shipped, we are unable to make changes or cancel the shipment.

11. Contact Information

If you have any questions or concerns regarding our shipping policies, feel free to reach out to our customer service team:

• Email: support@oneshopsupplement.com
• Phone: +2349064177269